Frequently Asked Questions
Find answers to common questions about your shopping experience
How do I know which size to order?
Please refer to our comprehensive Size Guide located on each product page for specific measurements and fit recommendations.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Do you restock items that are sold out?
We frequently restock our core collection. For seasonal pieces, we recommend signing up for 'Back in Stock' notifications on the product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
Collins is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and fair-trade certified factories in our production.